Coronavirus Update

Due to COVID-19, all Citizens Advice Merthyr Tydfil staff are still working remotely.

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We’d like to assure you that we will remain in regular contact with our clients, albeit using alternative communication channels. 

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Our administration line is 01685 382188. Please note we cannot give advice on this line. 

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Please contact us on 0300 3302 121 for advice. 

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You can get more information on Coronavirus here. 

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You can talk to us online here. 

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We will continue to keep you updated via Facebook and Twitter.

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We appreciate your patience and support during these unprecedented times.

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Thank you for your cooperation. Please stay safe.

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Using our website - our privacy policy

When you use our website, we collect your information in a number of ways.

We use data called 'cookies' to get information about how you're using our website - for example, what pages you click on and what device you're using. 

We use your feedback to improve our website. This might be things like correcting broken links or improving our online advice.

We use your contact details to get in touch about your feedback if we need to.

We only access your information for other reasons if we really need to - for example, to investigate complaints.

We don't share your personal information.

 

Storing your information

Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

We keep your data for 6 years and it's then deleted.

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Contact us about your data

You can contact us at any time and ask us:

  • what information we've stored about you

  • to change or update your details

  • to delete your details from our records

Please contact the office on 01685 382188.

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If you want to make a complaint

If you're not happy with how we've handled your data, you can make a complaint. Please contact our office on the telephone number above.  

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Copyright © 2017 Merthyr Tydfil Citizens Advice Bureau. All rights reserved.

Citizens Advice Merthyr Tydfil is an operating name of Merthyr Tydfil Citizens Advice Bureau.

Registered Charity No. 1126473 Company limited by guarentee Registration No. 6654115 Wales.

Authorised and Regulated by the Financial Conduct Authority FRN: 617663

Registered Office: Merthyr Tydfil Citizens Advice Bureau, Post Office Lane, Merthyr Tydfil, CF47 8BE