info@citizensadvicemt.org.uk

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Tel: 01685 382188

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    Coronavirus Update

    Due to recent developments regarding COVID-19, we have planned for and expanded our remote working capability so that as of Monday 23rd March 2020 all Citizens Advice Merthyr Tydfil staff will be working from home.

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    We’d like to assure you that we will remain in regular contact with our clients, albeit using alternative communication channels. 

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    Please contact us on 0300 3302 121 for advice. 

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    Our administration line is 01685 382188. Please note we cannot give advice on this line. 

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    If you already have an appointment booked with us, we will contact you.

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    You can get more information on Coronavirus here. 

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    There is a ''Help and Support Services List'' on the Voluntary Action Merthyr Tydfil website which can be found by following this link: https://vamt.net/en/coronavirus.

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    You can talk to us online here. 

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    We will continue to keep you updated via Facebook and Twitter.

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    We appreciate your patience and support during these unprecedented times.

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    Thank you for your cooperation. Please stay safe.

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    Using our website - our privacy policy

    When you use our website, we collect your information in a number of ways.

    We use data called 'cookies' to get information about how you're using our website - for example, what pages you click on and what device you're using. 

    We use your feedback to improve our website. This might be things like correcting broken links or improving our online advice.

    We use your contact details to get in touch about your feedback if we need to.

    We only access your information for other reasons if we really need to - for example, to investigate complaints.

    We don't share your personal information.

     

    Storing your information

    Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

    We keep your data for 6 years and it's then deleted.

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    Contact us about your data

    You can contact us at any time and ask us:

    • what information we've stored about you

    • to change or update your details

    • to delete your details from our records

    Please contact the office on 01685 382188.

     

    If you want to make a complaint

    If you're not happy with how we've handled your data, you can make a complaint. Please contact our office on the telephone number above.  

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    Copyright © 2017 Merthyr Tydfil Citizens Advice Bureau. All rights reserved.

    Citizens Advice Merthyr Tydfil is an operating name of Merthyr Tydfil Citizens Advice Bureau.

    Registered Charity No. 1126473 Company limited by guarentee Registration No. 6654115 Wales.

    Authorised and Regulated by the Financial Conduct Authority FRN: 617663

    Registered Office: Merthyr Tydfil Citizens Advice Bureau, Post Office Lane, Merthyr Tydfil, CF47 8BE