info@citizensadvicemt.org.uk

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Tel: 01685 382188

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    Main Location
    Citizens Advice Merthyr Tydfil
    Outreach Locations
    Gurnos Christian Centre
    Merthyr Tydfil CBC
    Merthyr Valley Homes
    Merthyr Tydfil Credit Union
    NLC
    Keir Hardie Health Park
    Aberfan Community Centre
    Fir Tree Centre Treharris
    Energy Efficiency Home Visits
    Select Location

    Where to find us

    Citizens Advice Merthyr Tydfil

    Address

     

    Post Office Lane,

    Merthyr Tydfil,

    CF47 8BE

     

    Telephone

     

    Citizens Advice Admin Line

    01685 382188

    Face to Face

     

    Day                   Time                    Further Information

     

    Monday               09.30 - 13.00          Open Door Drop-In

     

    Tuesday               12.30 - 16.00          Open Door Drop-In

     

    Wednesday         9.00 - 17.00            Appointments Only

     

    Thursday             09.30 - 13.00          Open Door Drop-In

     

    Friday                   09.00 - 17.00          Appointments Only

    Please note that for open door drop-in days, clients are seen on a first come first served basis. Please also note that form filling may require an appointment. 

    Access Details

     

    Wheelchair accessible - yes

    Wheelchair toilet access - yes

    Specialist Services

     

    Benefits & Tax Credits

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    A to Z of advice

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    Using our website - our privacy policy

    When you use our website, we collect your information in a number of ways.

    We use data called 'cookies' to get information about how you're using our website - for example, what pages you click on and what device you're using. 

    We use your feedback to improve our website. This might be things like correcting broken links or improving our online advice.

    We use your contact details to get in touch about your feedback if we need to.

    We only access your information for other reasons if we really need to - for example, to investigate complaints.

    We don't share your personal information.

     

    Storing your information

    Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

    We keep your data for 6 years and it's then deleted.

    ​

    Contact us about your data

    You can contact us at any time and ask us:

    • what information we've stored about you

    • to change or update your details

    • to delete your details from our records

    Please contact the office on 01685 382188.

     

    If you want to make a complaint

    If you're not happy with how we've handled your data, you can make a complaint. Please contact our office on the telephone number above.  

    ​

    Copyright © 2017 Merthyr Tydfil Citizens Advice Bureau. All rights reserved.

    Citizens Advice Merthyr Tydfil is an operating name of Merthyr Tydfil Citizens Advice Bureau.

    Registered Charity No. 1126473 Company limited by guarentee Registration No. 6654115 Wales.

    Authorised and Regulated by the Financial Conduct Authority FRN: 617663

    Registered Office: Merthyr Tydfil Citizens Advice Bureau, Post Office Lane, Merthyr Tydfil, CF47 8BE