info@citizensadvicemt.org.uk

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Tel: 01685 382188

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    Citizens Advice Merthyr Tydfil 

    Help to Claim

    Get help applying for Universal Credit.

     

    Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

     

    Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

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    Call us for free:

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    Locally - 01685 382188 (option 3)

    Nationally - 08000 241 220 (Wales) 

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    Visit our drop in service at Citizens Advice Merthyr Tydfil, Post Office Lane 

    CF47 8BE: 

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    Monday - 9.30am - 1.30pm

    Tuesday - 9.30am - 1.30pm

    Wednesday - 1.30pm - 3.30pm

    Thursday - 9.30am - 1.30pm

    Friday - 9.30am - 1.30pm

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    We also run a drop in service in our local job centre (Ty Bethesda, Ave De Clichy, Merthyr Tydfil CF47 8AS) every Tuesday from 9.30am - 1.30pm. 

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    For online advice, visit: citizensadvice.org.uk/helptoclaim

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    If you’re a local organisation working with people who need help applying for Universal Credit, get in touch with us on 01685 382188 or email us on referrals@citizensadvicemt.org.uk for more information on how you can signpost or refer people to our service.  

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    Using our website - our privacy policy

    When you use our website, we collect your information in a number of ways.

    We use data called 'cookies' to get information about how you're using our website - for example, what pages you click on and what device you're using. 

    We use your feedback to improve our website. This might be things like correcting broken links or improving our online advice.

    We use your contact details to get in touch about your feedback if we need to.

    We only access your information for other reasons if we really need to - for example, to investigate complaints.

    We don't share your personal information.

     

    Storing your information

    Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

    We keep your data for 6 years and it's then deleted.

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    Contact us about your data

    You can contact us at any time and ask us:

    • what information we've stored about you

    • to change or update your details

    • to delete your details from our records

    Please contact the office on 01685 382188.

     

    If you want to make a complaint

    If you're not happy with how we've handled your data, you can make a complaint. Please contact our office on the telephone number above.  

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    Copyright © 2017 Merthyr Tydfil Citizens Advice Bureau. All rights reserved.

    Citizens Advice Merthyr Tydfil is an operating name of Merthyr Tydfil Citizens Advice Bureau.

    Registered Charity No. 1126473 Company limited by guarentee Registration No. 6654115 Wales.

    Authorised and Regulated by the Financial Conduct Authority FRN: 617663

    Registered Office: Merthyr Tydfil Citizens Advice Bureau, Post Office Lane, Merthyr Tydfil, CF47 8BE