Citizens Advice Merthyr Tydfil 

Help to Claim

Get help applying for Universal Credit.


Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.


Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free:

Locally - 01685 382188

Nationally - 08000 241 220 (Wales) 

For advice online, please visit:


Visit our drop in service at Citizens Advice Merthyr Tydfil, Post Office Lane 

CF47 8BE: 

Monday - 9.30am - 1.00pm

Tuesday - 12.30pm - 4.00pm

Thursday - 9.30am - 1.00pm

We also run a drop in service in our local job centre (Ty Bethesda, Ave De Clichy, Merthyr Tydfil CF47 8AS) every Tuesday from 9.30am - 1.30pm. 

*Please note: Our drop in services are currently closed due to COVID-19*

If you’re a local organisation working with people who need help applying for Universal Credit, get in touch with us on 01685 382188 or email us on for more information on how you can signpost or refer people to our service.