Lisa Howell-Morgan
Chief Executive
Lisa Howell-Morgan
Lisa has been a Chief Officer at Citizens Advice Merthyr Tydfil for 15 years. She previously worked for Cardiff County Council as a Domiciliary Care Manager.
Elizabeth Lewis
Operations Manager
Elizabeth Lewis
Elizabeth began her journey with Citizens Advice Merthyr Tydfil as a trainee adviser, bringing with her a strong background in welfare benefits from her time working at the Department for Work and Pensions (DWP). She quickly progressed to become a benefits caseworker, specialising in benefit appeals and supporting clients with complex cases.
Elizabeth later moved into management as Remote Advice Service Manager, where she led the Help to Claim team and gained further experience managing the Help Through Hardship service. These roles provided her with valuable insight into the delivery of remote advice services and ensuring accessibility for clients.
Now Operations Manager, Elizabeth has overall responsibility for both local and remote services. Working as part of the senior management team, she manages the Advice and Partnership Manager and collaborates closely with colleagues to ensure services operate effectively, efficiently, and remain responsive to community needs. Elizabeth holds a degree in Business Studies from the University of Glamorgan, reflecting her strong foundation in management and organisational strategy.
Outside of work, Elizabeth enjoys spending time with her cat, Tillie, and relaxing by watching the latest series on Netflix.
Mary Hammond
Business and Finance Manager
Mary Hammond
Mary joined Citizens Advice Merthyr Tydfil in 2020 through the Active Inclusion Project, bringing with her previous management experience, including prior retail management roles. She initially undertook dual roles as Volunteer Coordinator and Senior Finance Officer, gaining valuable experience in both people management and financial oversight.
Mary is now the Business and Finance Manager, with responsibility for overseeing the organisation’s financial management and business operations. Working as part of the senior management team, she plays a key role in strategic planning, budgeting, and financial reporting, ensuring resources are used effectively and sustainably to support service delivery.
Mary works closely with colleagues across the organisation to ensure financial resilience, compliance, and the ability to adapt to the changing needs of the community.
Outside of work, Mary enjoys spending time with her family and supporting her daughter’s passion for horse riding.
Jack Bennett
Advice and Partnership Manager
Jack Bennett
Jack joined Citizens Advice Merthyr Tydfil in 2018 as a trainee adviser and has progressed through the organisation into his current role as Advice and Partnership Manager. During his time with Citizens Advice, he has developed through roles including caseworker and advice supervisor, gaining extensive experience across advice delivery and service management.
As Advice and Partnership Manager, Jack manages the team leaders to ensure services run effectively and efficiently on a day-to-day basis. He works closely with the wider senior management team to implement organisational changes and developments, ensuring clients receive the best possible journey through the service.
A key aspect of Jack’s role is building and maintaining strong partnerships with local organisations, helping to ensure clients receive joined-up, seamless support within the community. Jack studied Quantity Surveying and Commercial Management at the University of South Wales, providing a strong foundation in project and resource management.
Jack holds a Level 4 Diploma in Advice and Guidance and a Level 4 Diploma in Leadership and Management, and is currently working towards his Level 5 Leadership and Management qualification.
Outside of work, Jack enjoys cooking, baking, and taking long walks with his dachshund, Ronnie.
Aaron Goss
Debt Team Leader
Aaron Goss
Aaron joined Citizens Advice Merthyr Tydfil in 2024, having previously worked for another local Citizens Advice where he provided specialist debt and money advice. Before joining Citizens Advice, he spent over 15 years in the financial sector, including working as Head of Personal Tax for a South Wales accountancy firm, where he managed personal tax services across three offices.
As Debt Team Leader, Aaron is responsible for managing the debt team to ensure the organisation delivers high-quality, regulated advice that meets the expectations of both clients and the Financial Conduct Authority (FCA). He is passionate about supporting people experiencing financial difficulty and is committed to ensuring clients receive clear, accurate, and effective support.
Aaron is CertMAP qualified, an approved DRO intermediary, and holds a CIMA (Cert BA) qualification from his time in the financial sector.
Outside of work, Aaron enjoys spending time with his family, including his two young (and very energetic) boys and three dogs. He also enjoys keeping active and, when time allows, playing on the PlayStation.
Laura Roberts
Advice Team Leader
Laura Roberts
Laura joined Citizens Advice Merthyr Tydfil in 2021 through the Active Inclusion Project. Prior to joining Citizens Advice, she was self-employed and previously served in the Armed Forces, bringing with her a strong sense of discipline, resilience, and commitment to supporting others.
Laura initially worked on the Supporting People project, where she focused on housing issues and welfare benefits. She then progressed into the role of Active Inclusion Coordinator before becoming an Advice and Quality Supervisor, supporting and guiding advisers to deliver high-quality advice.
Now an Advice Team Leader, Laura is responsible for leading, managing, and developing a team of staff and volunteers. Her role includes overseeing day-to-day operations, monitoring performance, and providing guidance to ensure consistent, high-quality service delivery. She is committed to creating a positive and supportive working environment for both staff and clients.
Laura holds a Level 4 Diploma in Advice and Guidance and is keen to continue developing her knowledge and skills to provide the best possible support to her team and clients.
Outside of work, Laura enjoys gardening, learning to play the guitar, and spending time with her rescued Staffordshire Bull Terrier, Lola.
Sarah Wood
Advice Team Leader
Sarah Wood
Sarah joined Citizens Advice Merthyr Tydfil in 2019 through the Active Inclusion Project, after previously running her own pre-school for several years. She studied Early Childhood Studies at university, which provided the knowledge and skills that enabled her to set up and run her own creche. This experience also gave her a strong background in leadership, organisation, and supporting people, which she brought into her advice career.
Over time, Sarah developed her knowledge and skills across a wide range of advice areas, supporting clients with complex circumstances. She progressed into the role of Advice Coach, where she played a key role in mentoring and developing advisers, helping to build confidence and maintain high standards of advice delivery.
In 2025, Sarah moved into the role of Advice Team Leader. She is responsible for leading, managing, and developing a team of advisers, overseeing day-to-day operations, and ensuring clients receive high-quality, consistent advice. She is committed to creating a supportive working environment and achieving positive outcomes for clients.
Outside of work, Sarah enjoys spending time with her 10-year-old twins and her dog, Frank. She also enjoys reading and is currently studying for a psychology degree, reflecting her ongoing commitment to learning and personal development.
